I’ve been reading some complaints of Apple Computer lately in Apple forums, of the iPods, of the iMac G5, many of them are expressing their new found displeasure with the Apple corporation and its quality control or customer service. Some of the complaints does indeed sound like they have a lemon there, and yes service techs from Apple can also be dumb like the rest of ‘em in the PC world. It is too bad that this happened to them. I highly doubt that they would have been given superior treatment by other PC vendors and Mr. Gates at Microslop. It seems to me that we have a serious quality control problem in the industry in general. Everyone is rushing like crazy to beat the competition, and the net result is junk motherboards, dead hard drives, defective CPU’s, and poor assembly .
Fine. I feel sorry for them and the experience they had. However, most of them make the blanket statement “DON’T BUY AN APPLE COMPUTER” on the basis of their experience. That is clearly inappropriate advice. Let me tell you, Macs are still the most reliable computer you can buy (statistically). Of course it’s frustrating for the person who has the occasional lemon, but statistically, suggesting any other computer for reliability’s sake is wrong. Please don’t judge a company by one person’s experience cause it doesn’t apply to the millions of users that trust the Apple company.
Let me ask you something. Would you expect every single car that was manufactured to be flawless? Ever heard the term, “You got a Lemon”? The manufacurers can give their assurance that you won’t get it because the odds of you getting it are so bad. But of course, if you were the unlucky soul to get that Lemon (and somebody has to) you’d be outraged and call the manufacturer negligent, which you’re clouded, frustrated mind, wouldn’t get passed. But we know that it is the case that such ‘lemons’ are few and far between, and that you were the one out of a thousand that got unlucky enough to get it. If you can comprehend that scenerio, then don’t expect every single piece of computer equipment to be flawless. You’ve obviously been unlucky, or are just blowing everything out of proportion. One or the other, you’re going to have to come to grips with the fact that there are just not that many people who have this much trouble with Apple.
I guess I’m not trying to change people’s mind directly… but I’m trying to get other’s who may have had similar experiences to keep an open mind about the particular, and very special, situation they’re in. And not to blow everything out of proportion, which is so easy (if not impossible) to do in these circumstances.
I also read the rest of their posts, and I know that most of them are dedicated Mac user… but quite paranoid by what I see as well. Apple is not going to loose face from one bad line of products. 
- 2007: 誤導？不公平？還一個公道？(25)
- 2007: 同類(5)
- 2006: The damage is done(6)
- 2002: Got a problem with Mac?(0)
- 2001: 釘書機誘拐事件(0)
